This article contains the DCT400 / DCT450 Series Ninja® 12-in-1 Double Oven with FlexDoor™ FAQs. This supports the following SKUs: DCT401, DCT402BK, DCT400, DCT401CO, DCT451 and DCT401C.
General Usage and Product Spec Questions
Can I restore the unit to its default settings?
The oven will remember the last setting used for each function, even if you unplug it.To restore the oven’s default settings for each function, press the TIME/SLICES and the TEMP/SHADE button in the Top Oven controls simultaneously for 5 seconds.
Why does the unit sound like it's still running even though the power is off?
The cooling fan may continue to run even after the unit has been turned off. This is anormal function and should not be a source of concern. The cooling fan will stop after the temperature of the unit reaches below 95°F (35°C).
What is Smart Finish?
Smart Finish allows both ovens with different function, times, and temperatures to finish at the same time.Press the Smart finish button to enable. The light on the button will illuminate when on.
Where do I put the crumb tray?
The crumb tray should be used primarily in the top oven under the bottom heating elements when using Toast, Bagel, and Broil. For easy clean up in the bottom oven, you can also slide the crumb tray in the bottom oven.
What are the external dimensions of the oven?
Dimensions: 18.6" x 16.39" x 13.26"
Weight: 31 lbs
Volume: 2.53 cu. ft.
What are the internal dimensions of the oven?
Top Oven:
Dimensions: 11.69" x 12.57" x 2.56"
Volume: 0.39 cu.ft.
Bottom Oven:
Dimensions: 11.69" x 12.57" x 5.1"
Volume: 0.55 cu.ft.
Cleaning Questions
How can I clean the sheet pan?
For stuck-on food, let the sheet pan soak before cleaning. Line the sheet pan with aluminum foil or parchment paper when cooking to make clean-up easier.
Are the accessories dishwasher safe?
The accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time.
Cooking Questions
Can I use the sheet pan instead of the air fry basket with Air Fry function?
Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
For best results, check on your food while cooking. Refer to cook charts in the Inspiration Guide for more guidance on cook times and temperatures. Please note that Whole Roast, Air Roast, and Air Fry functon times will be shorter, but the Bake function time should be the same as a traditional oven when just using one oven. If you are using both the top and bottom oven simultaneously, make sure to add a couple minutes to cook time on traditional oven recipes.
Why do the heating elements appear to be turning on and off?
This is normal. The oven is designed to control temperature precisely for every function by adjusting the heating element's power levels.
Why is my food overcooked or undercooked even though I used the thermometer?
It is important to insert the thermometer lengthwise into the thickest part of the protein to get the most accurate reading. Make sure to allow food to rest for 3–5 minutes to complete cooking. For more information on recommended doneness while using the MANUAL function and doneness temperatures while using the PRESET function, refer to the Using the Foodi™ Thermometer Section in the Owner's Guide.
Why is there a progress bar when using thermometer?
The progress bar will display on the oven that is not using the thermometer to show cooking progress. Current temperature and target temperature will display in the oven that is using the thermometer.
How do I set up Smart Finish?
Set up both the top and bottom oven function, time, and temperature.
1. Press the POWER button to turn the oven on or off.
2. Press TOP and turn dial to select top oven functions. Press TOP again to confirm
function selection.
3. Press the TEMP/SHADE button and then turn the dial to set the cook temperature for the top oven function (shade darkness will be adjusted for Toast and Bagel). Press again to confirm the setting
4. Press the TIME/SLICES button and turn the dial to set the cook time for top oven function (number of slices will be adjustedfor Toast and Bagel). Press again to confirm the setting.
5. Press BOTTOM and turn dial to select bottom oven functions. Press again to
confirm the setting.
6. Press the TEMP button and then turn the dial to set the cook temperature for the bottom oven function. Press again to confirm the
setting.
7. Press the TIME button and then turn the dial to set the cook time for the bottom oven function. Press again to confirm the setting.
8. To use different settings in both ovens and have them finish at the same time, press the SMART FINISH button after selecting a function, temperature, and time for each oven. Press again to turn off Smart Finish.
9. Press the START/STOP to start cooking in both ovens. Preheating is required for Bake, Whole Roast, Air Roast, Air Fry, Convection
Bake, and Pizza.
10. When the unit beeps to signify it has preheated, immediately place food in unit
and close the door.
The light on the Smart Finish button will illuminate if it is on. It will not be illuminated if Smart Finish is disabled.
How do I open the top oven?
There are two ways to open the top oven. Pull the door handle to open both ovens at the same time. Push the button on the door handle to just open the top oven.
What should I set my cook time for using both ovens at the same time?
Using both ovens at the same time requires ~5 mins more cook time than just using one oven. You may need to adjust times or temperatures slightly from guidelines or standard recipes depending on your specific food load. Try adding a few additional minutes to the cook cycle next time. Always watch out for your food.
How do I turn off either the top or bottom oven when both ovens are on?
During set up, press and hold the TOP button for 3 seconds to turn off the top oven. Press and hold the BOTTOM button for 3 seconds to turn off the bottom oven.
How do I set up the thermometer?
Remove the thermometer from storage. Then unwind the cord from the corn wrap to remove the thermometer.
The thermometer cannot be used in the top oven with Toast, Bagel, Reheat or Keep Warm. It cannot be used in the bottom oven with Dehydrate.
1. Plug thermometer into jack on the right side of the control panel. You will feel it click into place.
2. If using the top oven, press the TOP button and turn dial to choose function (e.g. Broil or Bake) for the top oven then press TEMP/SHADE and turn dial to set oven temperature. If using the bottom oven, press the BOTTOM button and turn dial to choose function (e.g. Whole Roast, Air Roast, Air Fry, or Conv.) for the bottom oven then press TEMP and turn dial to set oven temperature. Press TEMP/SHADE (Top Oven) or TEMP (Bottom Oven) button then rotate dial to set oven temperature.
3. Press the PRESET button and rotate dial to choose Small or Large preset, depending on the size of the protein (TOP only allows Small preset). Refer to Preset Cooking Chart for protein selection.
4. Press the DONENESS button and rotate dial to choose the desired doneness.
5. Insert thermometer in protein using the chart on the next page. Ensure thermometer is placed correctly or this may affect cooking.
6. Push the setting (START/STOP) dial to begin preheating. PRE will illuminate on the display during preheat.
7. The target and current thermometer temperatures will switch back and forth on the display after preheat on Bake, Whole Roast, Air Fry, Air Roast, and Conv. Bake.
8. Once unit has preheated, place the food with thermometer fully inside the unit. Then close door over cord draped over the top of the door to begin cooking.
9. The screen will continue to display the current thermometer temperature as it approaches the target temperature during cooking.
10. Press TEMP to see the oven temperature. Press TIME to see the time elapsed once cooking has started.
11. Unit will be and display “END” when cooking is complete.
12. Transfer protein immediately to a plate and allow to rest for 5 minutes before serving. This is an important step as proteins continue to cook after cooking completes.
NOTE: The thermometer will be HOT. Wait for the thermometer to cool before cleaning and storing. Use either oven mitts or tongs to take the thermometer out of the protein.
How do I set up the thermometer with Smart Finish?
Remove thermometer from storage. Then unwind the cord from the corn wrap to remove the thermometer.
NOTE: Smart Finish is not compatible with the MANUAL setting.
1. Plug thermometer into jack on the right side of the control panel until it clicks in place.
2. If using the top oven, press the TOP button and turn dial to choose function (e.g. Broil or Bake) for the top oven then press TEMP/SHADE and turn dial to set oven temperature. If using the bottom oven, press the BOTTOM button and turn dial to choose function (e.g. Whole Roast, Air Roast, Air Fry, or Conv.) for the bottom oven then press TEMP and turn dial to set oven temperature. Press TEMP/SHADE (Top Oven) or TEMP (Bottom Oven) button then rotate dial to set oven temperature.
3. Press the PRESET button and rotate dial to choose Small or Large preset, depending on the size of the protein (TOP only allows Small preset). Refer to Preset Cooking Chart for protein selection. Press the DONENESS button and rotate dial to choose the desired doneness.
4. Select SMART FINISH and push the START/STOP dial to begin cooking. PRE will illuminate on the display during preheat.
5. Open door and insert thermometer into protein.
6. When cooking is complete, until will beep. Transfer to a play and allow to rest for 5 minutes before serving. This is an important step, as proteins continue to cook and retain juices after being removed from the source of heat.
NOTE: During the initial cooking phase, the oven with the shorter cook time will display HOLD. The display will then transition to showing the probe’s current and target temperature in the oven that you’re using.
Error Message Questions
My unit is showing "PLUG IN".
The thermometer settings have been enabled but the thermometer is not plugged into the unit. Plug the thermometer jack into the right side of the control panel to continue to use the thermometer.
What does HOLD mean?
"HOLD" will appear on the clock display in the oven with the shorter cook time on Smart Finish. Once the other oven time matches, both clocks will count down.
Why does my oven say "HOT"?
The oven will display "HOT" when the inside cavity is > 266F (130C) when OFF.
What does "PRE" mean on the display?
PRE means that oven is preheating. Preheat can take up to 3 minutes depending on current oven temperature, function, and temperature of the environment surrounding the oven.
General Questions
Why is there condensation on the glass oven door?
This is normal. Foods with high moisture content may release steam around the door causing condensation. If you are cooking in the bottom oven and nothing in the top oven, condensation is more likely to form.
Why is water dripping onto the counter from under the door?
This is normal. The condensation created by foods with a high moisture content (such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is there grease leaking outside my oven?
Frequently cooking foods that produce a lot of grease can cause built up after time that will cause grease to collect outside of the oven. This can occur after time. It is strongly recommended to clean the interior walls, accessories including crumb tray, and inside of the glass door after each use.
Why is the unit generating smoke?
Be sure no food is directly contacting the top heating elements or the top of the cooking cavity. Make sure to clean in between uses to mitigate grease buildup that can cause smoke. Cleaning the crumb tray in between uses can mitigate smoke. On Air Fry, use the sheet pan with wire rack under the air fry basket to catch any food drippings. If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burn off any additional grease on the heating elements that are causing smoke. Ensure that you are using the recommended oils:
Recommended
- · Canola
- · Refined Coconut
- · Avocado
- · Grapeseed
- · Vegetable
Not Recommended
- · Olive Oil
- · Butter
- · Margarine
If you are using a marinade ensure that you are applying it halfway through the cooking cycle, because it will result in smoking/burning of the marinade. Cook any fatty foods at 375° F or lower temp.
Why is steam coming out from the oven door?
This is normal. Foods with a high moisture content may release steam around the door.