This article contains the FAQs for the SS300 Series Ninja® Foodi® Power Blender & Processor System. This supports the following product SKUs SS300 and SS300C.

Why is the control panel not illuminated?

Make sure unit is plugged in. If the unit is powered on and no container is installed, the unit will display '- -'. The available programs will illuminate after a container is properly installed on base.

Why is my unit not mixing well? Food is getting stuck to the sides.

Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.When filling the cup or pitcher, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.If using the Power Nutri Bowl (not available with all models), twist the Power Paddle counterclockwise continuously during blending to circulate ingredients.

Why does my unit move on the counter while blending?

Make sure the counter and feet of the unit are clean and dry.

The lid or Hybrid Edge Blades are hard to install on the container.

Set the cup/bowl on a level surface. Carefully place the lid or Hybrid Edge Blades Assembly on the top of the cup/bowl and align the threads so the lid/blade assembly sits flat on the cup/bowl. Twist clockwise until you have a tight seal. To install the pitcher lid, align the pour spout with the corner of the pitcher farthest from the pitcher handle. Then press down and fold lid handle back.

Why can't I remove the Power Paddle from the Power Nutri Bowl?

The Paddle in the Power Nutri Bowl is not removable. For cleaning instructions, refer to the Care & Maintenance section.

When using the bowl, why is output warm?

This is normal and the unit is functioning properly.If you are using room-temperature ingredients to make nut butters, spreads, etc., output will be slightly warm due to friction of blending.

Why is my food not evenly chopped?

For best results when chopping, cut ingredients in a uniform size and don't overfill the Power Blender and Processor Pitcher. Refer to the Quick Start Guide or Inspirational Guide for food prep instructions.

Yield is lost due to Power Paddle.

Use a rubber spatula or similar utensil to remove blended ingredients. Do not use metal utensils.Turn Power Paddle a quarter of the way and remove blended ingredients at each turn until all ingredients are removed.

What's the difference between a smoothie and a smoothie bowl?

Smoothie bowls are thicker and spoonable, compared to smoothies, which are thinner and drinkable.Examples of spoonable recipes are smoothie bowls, hummus, pesto, and nut butters (thick outputs).Examples of drinkable recipes are smoothies, protein drinks, and green drinks.

Are all parts dishwasher safe?

All parts (except the base) are dishwasher safe.

How to do I switch to Manual Mode from Auto-iQ Mode?

To toggle between Auto-iQ Mode and Manual Mode, press the IQ/MANUAL button.

 

NOTE: In Manual Mode, Auto-iQ programs will not illuminate on the control panel.

How do I stop an active program?

Press START/STOP or the Power button to stop the program.

What Auto-iQ programs do I use for the Power Nutri Bowl vs. the Power Nutri Cup?
  • For best results when using the Power Nutri Cup, use the Auto-iQ Programs EXTRACT or SMOOTHIE.
  • For best results when using the Power Nutri Bowl, use the Auto-iQ Programs BOWL or SPREAD/BOWL or SAUCE (programs vary by model).

SPREAD and SAUCE programs are not available on all models.

How do I know if the Hybrid Edge Blades Assembly is screwed on properly?

Make sure the blade assembly is fully threaded, meaning there are no gaps between the blade assembly and the lip of the cup/bowl.

Note: There is no audible click when the blade assembly is properly installed.

How do I know if the Total Crushing & Chopping Blade Assembly (Stacked Blade Assembly) or the Dough Blade Assembly is installed properly?

When installing the Stacked Blade Assembly or Dough Blade Assembly into the pitcher, it will fit loosely.

What happens if I don't spin the top/Power Paddle continuously when using the Power Nutri Bowl?

For best blending results using the Power Nutri Bowl, twist the Power Paddle counterclockwise continuously during blending. Since you are using the Power Nutri Bowl for thick outputs, if you do not twist the Power Paddle, ingredients may not fully incorporate and this may result in unprocessed ingredients.

How do I clean the Power Nutri Bowl when dealing with stuck-on ingredients?

For best results, use a dishwasher to remove stuck-on ingredients. Or, use the motor base to clean: 

  1. Rinse the bowl and blade assembly under WARM WATER after processing.
  2. Fill the bowl with warm water up to the top of the paddle and add 1 to 2 small drops of dish soap.
  3. Screw on the blade assembly and install on motor base.
  4. Select BOWL and press START/STOP.
  5. Twist the Power Paddle counterclockwise continuously while cleaning.
  6. Once complete, empty contents and rinse bowl under warm water.

NOTE: The Power Paddle in the Power Nutri Bowl is not removable.

How do I clean the Power Pitcher when dealing with stuck-on ingredients?

For best results, use a dishwasher to remove stuck-on ingredients. Or, use the motor base to clean:

  1. Rinse the pitcher and blade assembly under WARM WATER after processing.
  2. With the dough or stacked blade assembly installed, fill with warm water up to DOUGH MAX line and add 1 or 2 small drops of dish soap.
  3. Secure pitcher lid, and ensure the pour spout is securely closed.
  4. Select BOWL and press START/STOP.
  5. Once complete, empty contents and rinse pitcher under warm water.
How do I clean the Power Nutri Cup when dealing with stuck-on ingredients?

For best results, use a dishwasher to remove stuck-on ingredients. Or, use the motor base to clean:

  1. Rinse the cup and blade assembly under WARM WATER after processing.
  2. Fill the cup halfway with warm water add 1 small drop of dish soap.
  3. Screw on the blade assembly and install onto motor base.
  4. Select BOWL and press START/STOP.
  5. Once complete, empty contents and rinse under warm water.
The pitcher handle will not fold down.

If not attached to the pitcher, the handle will not fold down. For storage, place the lid on the pitcher and press down on the handle until it clicks into place. Align the pour spout with the corner farthest from the pitcher handle, then press down and fold the handle down until it clicks into place.

Why does the blade speed sometimes change when blending thinner ingredients?

When using speed 9 or 10 with the Power Pitcher, you may notice a change in the blade speed when blending thinner ingredients. This is due to the smart technology in the blender and is part of the unit's normal operation.

Can I double my recipe when using the dough function? How do I measure the quantities I can make in one batch using the Power Pitcher?

The Power Pitcher can make up to 1.5 lbs. of dough. Do not exceed the DOUGH MAX or COOKIE MAX lines. The unit can make a max of the following at one time:

  • 24 one (1) ounce cookies
  • 8 biscuits, scones, pretzels, or bagels
  • One 12" round pie or pizza crust
  • One loaf of bread
  • One 12" round cake
  • One 8" x 8" pan of brownies
  • 12 muffins
  • One 8" x 4" loaf of quick bread, such as banana bread or pumpkin bread
What should I do if my dough/cookie ingredients exceed the Dough/Cookie max line(s)?

If ingredients exceed the Dough/Cookie Max lines, we recommend reducing the recipe by half. Refer to the Kitchen Conversion Chart in the Inspiration Guide for unit conversions.

How long do the variable speeds run for?

The variable speeds, ranging from speed 1 to speed 10, run continuously for 60 seconds. To stop the program early, press START/STOP.

Why can I only select speed 10 in Manual Mode when using the Power Nutri Bowl or Power Nutri Cup?

Only speed 10 is available when using the Power Nutri Bowl or cup. All 10 speed ranges are available when using the Power Pitcher and Stacked Blade Assembly. Note: Only use speeds 1 or 2 when using the Dough Blade Assembly.

How do I use Total Speed Control and the Power Pitcher?
  • START SLOW -Always start at a low speed (1-3) to better incorporate ingredients and prevent them from sticking to the side of the vessel.
  • DIAL UP THE SPEED -Smoother blends call for higher speeds. Low speeds are great for chopping veggies and mixing dough, but you'll need to ramp up for purees and dressings.
  • HIGH-SPEED BLENDING -Blend until you get your desired consistency. The longer you blend, the better the breakdown and smoother the outcome will be.

NOTE: If using the Dough Blade Assembly, only use speeds 1 or 2.

Can I use all speed ranges when using the Power Pitcher and the Dough Blade Assembly?

We recommend only using speeds 1 or 2 when using the Dough Blade Assembly. All 10 speed ranges are available when using the Power Pitcher and Stacked Blade Assembly.

How do I add ingredients for cookies?
  1. Add sugars, cubed softened butter, eggs and liquids (such as vanilla extract).
  2. Use the dial to select DOUGH, then press START/STOP.
  3. Add all dry ingredients and run the DOUGH program again.
  4. If more mixing is needed, run on Speed 2 until combined.
  5. Remove dough blade and add mix-ins (such as chocolate chips, raisins, and nuts).
  6. Stir to combine.
How do I add ingredients for biscuits, pies, or scones?
  1. Add dry ingredients, cubed cold butter or shortening.
  2. Use the dial to select DOUGH, then press START/STOP.
  3. Add cold liquids (such as cold milk or water) and run the DOUGH program again.
  4. If more mixing is needed, run on Speed 2 until combined.
  5. Remove dough ball and knead to combine, if needed.
How do I add ingredients for pizzas, pretzels, bagels, or bread doughs?
  1. Add liquids (such as water), yeast, and oil.
  2. Then add dry ingredients.
  3. Use the dial to select DOUGH, then press START/STOP.
  4. Remove dough ball and knead to combine, if needed.
If I own the Power Pitcher DUO (SS300 Series), can I purchase the Power Nutri Bowl to use on my unit?

No, the Power Nutri Bowl is only compatible with the SS100 Series and SS350 Series.

How do I add ingredients for cakes, brownies, muffins, or quick breads?
  1. Add sugars, cubed softened butter, eggs and liquids (such as vanilla extract).
  2. Use the dial to select DOUGH, then press START/STOP. 
  3. Add all dry ingredients and run the DOUGH program again.
  4. If more mixing is needed, run on Speed 2 until combined.
  5. Add in mix-ins (such as chocolate chips, raisins, and nuts).
  6. Press iQ/Manual and with Speed 1 selected, press START/STOP.
  7. Blend until combined.
Why can I only select speed 10 in Manual Mode when using the Smoothie Bowl Maker or Single-Serve Cup?

Only speed 10, or your blender's highest speed, is available when using the Smoothie Bowl Maker or Cup. All speed ranges are available when using the Pitcher and Stacked Blade Assembly.

Note: Only use speeds 1 or 2 when using the Dough Blade Assembly.

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