This article contains the FAQs for the BN750 Series Ninja® Professional Plus Blender DUO® with Auto-iQ®. This supports the following product SKUs BN750, BN750C, BN751, BN751C and DB751A.

The unit is not powering on.

If the unit is not powering on, ensure it is plugged in before pressing the power button.

The unit is not mixing ingredients/ingredients are getting stuck.

If ingredients are getting stuck on the sides of the pitcher, scrape the sides and add additional liquid if needed. To avoid ingredients getting stuck when using the single-serve cup, start by adding fresh fruit or vegetables, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.

The unit does not create snow from solid ice.

Before creating snow, ensure the ice has not been sitting out or has started to melt in any way. Use ice straight from the freezer. Make sure the pitcher is completely dry. When blending, start with a few pulses, then use a continuous blending cycle.

How do I clean the unit?

Before cleaning, separate all parts.

  • For Hand Washing: Wash all containers in warm, soapy water with a soft cloth. Wash blade assemblies in warm, soapy water using a dishwashing utensil with a handle to avoid direct contact with the blades. Exercise care when handling blade assemblies, as the blades are sharp. Thoroughly rinse and air-dry all parts.
  • When Using a Dishwasher: All attachments are dishwasher safe. It is recommended that the containers, lids, and blade assemblies be placed on the top rack of the dishwasher ONLY. Ensure the blade assembly is removed from its container before placing in the dishwasher. Exercise care when handling blade assemblies.
  • Cleaning the Motor Base: Turn off the unit and unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth. DO NOT use abrasive cloths, pads, or brushes to clean the base.
How do I turn off a program?

If using a preset program, it will start immediately and will automatically stop when blending is complete. To stop blending before the end of the program, press the currently active button again. If using a manual program, select your desired speed. Once the ingredients have reached your desired consistency, press the active button again, and wait for the unit to come to a complete stop.

What are the preset programs for the pitcher?
  • SMOOTHIE Make a batch of super-smooth, sippable drinks and shakes from fresh or frozen fruit, liquids, and ice.
  • ICE CRUSH (Not available on all models) Turn ice, juices, and fruit into expertly blended frozen drinks.
What are the manual programs for the pitcher?
  • LOW, MEDIUM, and HIGH When selected, each of these speeds runs continuously until turned off. They do not work in conjunction with any Auto-iQ programs.
  • PULSE Offers greater control of pulsing and blending. Operates only when PULSE is pressed. Use short presses for short pulses and long presses for long pulses.
How do I install the pitcher lid?

Place the lid on the pitcher, aligning the triangle symbol on the lid with the triangle symbol on the handle. Press down on the handle until it clicks into place. The triangle symbols MUST be aligned for the lid to lock and the unit to operate.

How do I install the pitcher on the base?

Lower the Total Crushing Pitcher onto the motor base. The handle should be aligned slightly to the right and the pitcher should be oriented so the LOCK symbols are visible on the motor base. Rotate the pitcher clockwise until it clicks into place.

How do I remove the pitcher from the base?

To remove the pitcher from the motor base, turn the pitcher counterclockwise and then lift straight up.

The pitcher lid handle will not fold down.

If not attached to the pitcher, the handle will not fold down. For storage, place the lid on the pitcher and press down on the handle until it clicks into place.

The LEDs on the control panel are flashing.

If the unit is plugged in and powered on, but there is no container installed, the LEDs will flash. Install a container and the available program buttons will illuminate, indicating the unit is ready for use.

How to install the stacked blade assembly in the pitcher?

Exercising care, grasp the stacked blade assembly by the top of the shaft and place it onto the gear inside the pitcher. Note that the blade assembly will fit loosely onto the gear.

What it Auto-iQ?

Auto-iQ is a set of intelligent preset programs that combine unique blending and pausing patterns that do the work for you.

What is the maximum capacity of the pitcher?
  • Max liquid capacity - 64 ounces
  • Total capacity - 72 ounces
How do I assemble the single-serve cup and blade assembly?

After you add your ingredients to the Single-Serve Cup, place the Pro Extractor Blades Assembly onto the top of the cup and twist the lid clockwise until it is sealed tightly.

What is the maximum capacity of the single serve cup?
  • Max liquid capacity: 16 ounces
  • Total capacity: 24 ounces
What are the preset programs for the single-serve cup?
  • SMOOTHIE Make super-smooth, sippable drinks and shakes in the single-serve cup, using fresh or frozen fruit, liquids, and ice.
  • ICE CRUSH (not available on all models) Turn ice, juices, and fruit into expertly blended frozen drinks.
  • EXTRACT Ideal for tough, leafy, or fibrous whole fruits and vegetables, including their skins, seeds, and stems.
What are the manual programs for the single-serve cup?
  • LOW, MEDIUM, and HIGH When selected, each of these speeds runs continuously until turned off. They do not work in conjunction with any Auto-iQ programs.
  • PULSE Offers greater control of pulsing and blending. Operates only when PULSE is pressed. Use short presses for short pulses and long presses for long pulses.
How do I install the single-serve cup on the base?

To install the single-serve cup, turn the cup upside down and place on the motor base. Align the tabs on the cup with the slots on the base, then rotate cup clockwise until it clicks into place. Once the cup is locked in place, press the Power button to turn unit on. The available program buttons will illuminate and the unit will be ready for use.

How do I remove the single-serve cup from the base?

To remove the cup from the motor base, turn the cup counterclockwise and then lift straight up.

How do I remove the base from the counter?

To remove the base, grip either side of the base and lift straight up.

Which parts are dishwasher safe?

The following parts are dishwasher safe (we recommend placing all parts on the top rack of the dishwasher):

  • 72 oz.* Total Crushing Pitcher
  • Stacked Blade Assembly
  • Pitcher Lid
  • 24 oz. Single-Serve Cup
  • Pro Extractor Blades Assembly
  • Spout Lid

*64 oz. max liquid capacity

The unit is not mixing ingredients/ingredients are getting stuck.

If ingredients are getting stuck on the sides of the pitcher, scrape the sides and add additional liquid if needed.

The unit does not create snow from solid ice.

Before creating snow, ensure the ice has not been sitting out or has started to melt in any way. Use ice straight from the freezer. Make sure the pitcher is completely dry. When blending, start with a few pulses, then use a continuous blending cycle.

The pitcher lid handle will not fold down.

If not attached to the pitcher, the handle will not fold down. For storage, place the lid on the pitcher and press down on the handle until it clicks into place.

Motor base won't stick to the counter.

Before sticking the base to the counter, check to make sure surface and suction feet (located on the bottom of the base) are wiped clean. Suction feet will only stick to smooth surfaces. Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes. DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).

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